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Most people considering a major home improvement project dread the idea of having to locate and then vet a contractor. So how can you really be sure that the person you’re letting into your home and onto your property is who he says he is? And, more importantly, how can you be sure that his work will meet your expectations?

In Northeast Ohio, the opportunity to tackle big home improvement projects like vinyl replacement windows, vinyl siding, and gutter replacement or gutter covers is pretty much limited to a three-month span of time, right? Or is it best to capitalize on hungry contractors during the winter months, when bigger project savings can be realized?

When it comes to purchasing vinyl siding, it’s what you don’t see that can make the biggest difference—and give you a lot more bang for your remodeling bucks.

It doesn’t matter if you have a 60s ranch, an 80s colonial, or you’re bringing the past back to life by refurbishing a centuries-old diamond in the rough, architectural interest can be added to the exterior of any home with cedar lookalike vinyl shingles. For the most aesthetically pleasing end result, vinyl shake and scallop …

Looking to get a new bay or bow window but not sure what the difference is? Learn more about each style so you can choose the best replacement window for your home.

Like any decorating touch inside the home, picking the right window grid is a personal choice. Sure there are times when the style of your home should dictate which type of grid style you choose for your new vinyl replacement windows, but it really just comes down to personal preference.

When purchasing replacement windows, most consumers tend to focus on the style of the window and how it will compliment their home visually. While this is a very important aspect of purchasing new windows sometimes, the things you can’t see, are the most important items to consider. Learn how replacement windows from Universal Windows Direct perform better for the life of your home.

In the next entry of our series on customer service, we speak with Ashley who works in our service department. Should your products need some extra TLC, you want to make sure that any issues you may have are handled in a prompt and professional manner – that’s where our skilled service professionals come in.

In the next entry of our ongoing series on customer service, we speak with General Manager Chad Howman to learn how a great customer experience starts at the top.