Month: February 2015

In the next entry of our series on customer service, we speak with Ashley who works in our service department. Should your products need some extra TLC, you want to make sure that any issues you may have are handled in a prompt and professional manner – that’s where our skilled service professionals come in.

In the next entry of our ongoing series on customer service, we speak with General Manager Chad Howman to learn how a great customer experience starts at the top.

Here at Universal Windows Direct, we take our customer’s satisfaction very seriously. We pride ourselves in our large number of repeat and referral customers and a customer’s experience after the purchase is essential to the growth of our company. In addition, our customers live and work in the same communities as we do. When we say we’re your hometown home improvement company, we mean it and we want to be that company for the life of your home. In the first part of our series “Focus on the Customer”, we speak with one of the wonderful assistants in our installation department.